Second pickup: tested the LCD screen and that worked but I have to get the car to 75-80mph to hear the rattle. I specifically told the engineer under what conditions to test it. I take it on the highway and holy cow there was a loudest noise I have ever heard on that door. (I have video to prove it) then all of a sudden POP the trim of my car falls off. They didn’t even test the car to see if it was put back together correctly and clearly the door is not fixed. I took it back to them with the trim failing in the wind as I drove up... I’m a bit upset but things happen.
The third call: " I'm sorry, there is nothing we can do. You will need to ask that dealership to split the cost with you as they lied to you about where it should go." NO! NO! NO! I could pull my hair out at this point over their customer service. I went on this same rant and had her resubmit the claim.
So I ask to talk to the engineer that worked on it and he said they couldn’t catch the rattle so they made some adjustments and called it good. I took video and went to show him it and he said “ that doesn’t help me. I need to ride along with you.” He gets in the car and before we even leave the lot he says he can’t go for a ride with me right now.... but to leave it with them. This just pissed me off because it didn’t get the attention the first few times and he clearly wasn’t taking this seriously now.
Third pickup: They said they made adjustments to the door. They think they fixed it..... they didn’t fix it. I take it back to them around the first of November.
I had a great experience. Not pushy at all, interactions seemed straightforward and honest, and I wound up purchasing a vehicle that I am really happy with at a reasonable price. I would definitely consider Tyler again next time I am in the market.
I had a positive experience at this place. I just wish they'd organize a little better. One service consultant can't talk to you about what another told you and the one you speak to doesn't remember what he told you. The waiting area is in serious need of an update. Other than that confusion I do t have many complaints
You pay a lot of money for a car you expect exceptional service. That’s not what I got and continue to not get.
I have about 47k miles on my car and was running into several issues. The radio blacked out wasn’t functional, the door was making a rattle, I needed routine maintenance. All under warranty so it should be covered.
After the weekend they said it would be shipped to Kalamazoo. Fine. Okay. Great. Just fix it.
The call: I get a call from Tyler Automotive and they said they won’t take my car. I don’t know if they think I’m crazy or they just aren’t skilled enough to fix what they are “certified” to do. They tell me to pick it up and take it somewhere else.... WHAT? I told them I was in California and I couldn’t do that but wanted the reason. They didn’t have a reason. They told me to call Cadillac and have the road side assistance pick up the car and take it somewhere that can fix it. Sure, whatever as long as it goes somewhere that skilled professionals can fix a rattle in the door.
The Cadillac roadside discusses amongst themselves where it should go and they take it to some place in Indiana.
Very unhappy with the service. First salesman didn't take me seriously. Still waiting to hear from the second salesman that was supposed to contact me.
Incoming rant:
I have bought two new vehicles from Tyler's in the last two years. They have been great to work with and have always treated me right. Ask for Steve.
I picked it up once more and it was not fixed. I reached the character limit unfortunately. This is very frustrating. Do not bring your car here and do not buy from them. All they care about is selling the car and not taking care of the customer after the sale.
The second call: “ oh yeah, you had your vehicle trucked here and we aren’t certified to work on this type of vehicle”
First Pickup: I pick up the car from Tyler Automotive after telling them about my issues and the door continues to rattle and the bottom half of the LCD screen was not functional. No worries, things happen. Just glad this will get extra attention this time so that if it were go out of warranty I’ll should be set to go.
WHAT? How did they not know that this car has to have certified person to work on it? How do they expect the customer to know that?
I call GM Cadillac Roadside and they tried very desperately to put it on me as if I wanted it to go there and I somehow would know it would need a special certified person to work on it. Hold on, let me check my book of that knowledg. I didn't even talk to them about where to put it. They just told me where it was going. So they wanted me to pay for the towing cost to the next dealership... NO!
Let me tell ya about Cadillacs costumer service and this is going to be a long rant so hold on to something.
Tyler Chevrolet is a US Car Dealer based in Niles, Michigan. Tyler Chevrolet is located at 1810 S 11th St, Niles, MI 49120, USA.
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