They were so compassionate! My dog was very I'll, and they took great care of both of us.
Great place. Have brought animals here off & on over many, many years. Dr. Brandt is a great vet working with large and small animals.
I had to drive my cat here in an emergency at 2am, and Dr. Brandt answered his phone and jumped out of bed to help us. He didn't ask for any money, and even offered help in case we ran out of gas trying to find an open gas station. When picking my cat up a few days later, the staff were very very kind. They accepted any form of payment necessary, and even let me set up a payment plan for the remaining balance. These people are very compassionate and caring. They really enjoy what they do, and it shows in the way they treat you, and especially your pet.
The ladies in the office are kind and caring, Dr. Brandt on the other hand is a very condescending and disrespectful fool who treated me terribly. Something was very wrong with my Dog so I took her there to be seen. I was sent home with antibiotics and told to call him in 2 days if she wasn't better. We called him several times over the next 2 days as her condition worsened and were told to keep calling back with updates. After 2 days of this and us feeling like we were about to lose our dog we took her to an emergency clinic where they immediately performed surgery because they said she wouldn't make it through the night. We then took her back to River Valley for 3 days of post op monitoring. I was told Brandt wanted to talk to me, I assumed to give me the run down of what they were going to do for my dog. When I walked into the room he proceeded to lay in to about an outstanding bill I had for $42 and began drilling me about where I got $2000 to pay a different vet for the procedure. If he had done his homework before he started running off at the mouth and calling me a liar he would have seen that my bill had already been paid. I have never been treated or talked to by anyone the way that babbling idiot talked to me. Needless to say I immediately removed my dog from his care and took her to Roseland Animal Clinic where I was treated phenomenally. I would not recommend River Valley to anyone. Brandt is a condescending idiot who has no right working with the public.
I've been taking my dog to River Valley every since she was a puppy. She's 7 years old now. Great place! I had an emergency and had to leave my dog overnight and the Dr let me check in on her as often as I wanted to, which made me feel good. Today I had to take her in for surgery and again was allowed to check in on my dog as much as I wanted to. I'll never take my dog anywhere else. She's in good hands whenever she comes here.
River Valley Veterinary Clinic is a US Veterinary Care based in Niles, Michigan. River Valley Veterinary Clinic is located at 315 Bell Rd, Niles, MI 49120, USA.
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